Last updated: May 2026 · Applies to all JTL services
1 Who We Are
These Terms of Service govern your use of the JTL — Jack Teaching Languages website (jackteachinglanguages.com) and all related services, including online lessons, self-paced courses, and the student portal.
Service provider: Jack Teaching Languages (JTL), an independent online language-teaching service based in Italy. Contact: jack.teaching.languages@gmail.com
2 Lessons & Bookings
- All lessons are delivered online via Zoom or Google Meet.
- A trial lesson (30 minutes) is available for €15. This fee is non-refundable if the student does not attend.
- Lesson bundles are valid for 6 months from the date of purchase.
- Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows are counted as completed lessons.
- If Jack cancels a lesson, the session will be rescheduled at no extra charge.
- Lessons are for the registered student only and may not be transferred or shared.
3 Payments & Refunds
- Payment is required before lessons begin, unless otherwise agreed.
- Accepted payment methods: bank transfer, PayPal, Stripe (card).
- Self-paced course purchases are non-refundable once course access has been granted.
- Unused lessons in a bundle may be refunded on a pro-rata basis if requested within 30 days of purchase, minus any lessons already taken.
- All prices are displayed in Euros (€) and include applicable taxes where required.
- Right of withdrawal (EU consumers): you may cancel a purchase within 14 days of payment. For self-paced courses and downloadable materials, you expressly agree that access is provided immediately and acknowledge that your right of withdrawal is lost once access begins. For lesson bundles, the 14-day right applies to lessons not yet taken.
4 Student Conduct
- Students must treat the teacher with respect. Harassment, offensive language, or abusive behaviour will result in immediate termination of services without refund.
- Recording of lessons is only permitted with explicit written consent from Jack.
- Course materials provided are for personal use only and may not be shared, redistributed, or resold.
5 Intellectual Property
All content on this website — including text, images, course materials, and videos — is the property of Jack Teaching Languages. You may not reproduce, copy, or distribute any content without prior written permission.
6 Limitation of Liability
JTL provides educational services in good faith. We do not guarantee specific exam results or language proficiency outcomes. Progress depends on individual effort and practice outside of lessons.
JTL is not liable for technical failures (internet outages, platform issues) that prevent a lesson from taking place. In such cases, the lesson will be rescheduled.
7 Privacy
Your personal data is processed in accordance with our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR).
8 Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms. The latest version is always available at this URL.
9 Contact
For any questions about these Terms, please contact us at jack.teaching.languages@gmail.com or via WhatsApp.